Connect App - Privacy Policy
PromptTech Connect ("PromptTech," "we," "our," or "us") respects and protects the privacy of all users worldwide. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access and use PromptTech Connect (the "Platform"), which functions solely as a facilitation and coordination platform connecting users with independent service providers.
By using our App, you agree to the terms of this Privacy Policy and consent to our collection, processing, and sharing of your information as described herein.
Scope of Policy
This Privacy Policy applies to all users globally, regardless of location. We comply with applicable privacy laws and other jurisdiction-specific requirements where applicable.
Information We Collect
We collect only the information necessary to provide and improve our services:
A. Information You Provide Directly
- Name, business name, and contact details (email address, phone number, address).
- Any additional business or operational details you share with us for service configuration.
- Billing and payment information that may be required to facilitate your engagement with the relevant service provider or its authorised billing entity, where applicable.
- Any communications or support requests submitted via the Platform.
B. Information Collected Automatically
- Device information.
- Log data (IP address, time of access, session duration).
- Usage patterns and interactions within the Platform.
C. Business & Transactional Data
- Business profile details you provide.
- Data related to orders, service usage, and transactions.
D. Account Creation Information
- When you become a PromptTech Connect user, PromptTech will create an account on your behalf and share secure login credentials with you.
- We collect and store these credentials in an encrypted format for account management, security monitoring, and recovery purposes.
How We Use Your Information
We use your information to:
- Create, maintain, and manage your account, including initial setup and credential delivery.
- Operate PromptTech Connect as a facilitation and coordination platform and facilitate your interaction with relevant service providers.
- Facilitate service requests, communications, and, where applicable, coordinate payment-related information with the relevant service provider or authorised billing entity.
- Offer customer support and respond to inquiries.
- Personalize the user experience and deliver relevant content.
- Ensure security, prevent fraud, and detect unauthorized access.
- Comply with legal obligations and enforce our Terms of Use.
Legal Basis for Processing
Depending on your jurisdiction, we process your personal data under one or more of the following legal bases:
- Performance of a contract (to create your account and provide the services you requested).
- Consent (where required for marketing or optional features).
- Legal obligation (to comply with applicable laws).
- Legitimate interests (to ensure service security and improve functionality).
Data Sharing & Third Parties
We do not sell your personal information.
Since PromptTech Connect functions solely as a facilitation and coordination platform, we may share your personal information with the respective service provider selected by you or engaged in connection with your service request, to the extent necessary for the provision of the requested services.
We may also share information with:
- Authorised billing entities engaged by the relevant service provider.
- Technology, hosting, communication, analytics, and customer support providers acting on our behalf.
- Legal, regulatory, or governmental authorities where required by applicable law.
Each independent service provider is responsible for processing your personal information in accordance with its own Privacy Policy and applicable laws. PromptTech Connect is not responsible for the privacy practices of independent service providers.
Role of PromptTech Connect
PromptTech Connect acts solely as a facilitation and coordination platform. The Platform does not itself provide the services offered through it unless expressly stated otherwise. Personal information shared with a service provider is processed by that service provider in accordance with its own privacy practices and applicable laws. Users are encouraged to review the privacy policy of the relevant service provider before engaging any services.
International Data Transfers
As a global service provider, we may transfer and store your data in countries outside your own jurisdiction. Where required by law, we implement adequate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to ensure your information remains protected.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. Upon account termination, PromptTech Connect will securely delete or anonymize personal information under its control, subject to legal or regulatory obligations. Information shared with independent service providers shall be retained by such service providers in accordance with their respective privacy policies and applicable laws.
Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
Important:
- You are responsible for maintaining backups of your own data.
- PromptTech is not liable for data loss caused by cyber-attacks, device failure, or other external factors.
- Users must change the provided credentials upon first login and keep them secure.
PromptTech Connect implements reasonable safeguards to protect personal information under its control. However, PromptTech Connect shall not be responsible for the security practices or data protection measures implemented by independent service providers after your information has been shared with them for the purpose of facilitating the requested services.
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your personal data.
- Restrict or object to our processing of your data.
- Request a copy of your data in a portable format.
- Withdraw your consent (where applicable).
To exercise your rights, contact us at customercare@prompttechglobal.com. We may need to verify your identity before processing your request.
Requests relating to personal information processed directly by an independent service provider may need to be submitted to the relevant service provider in accordance with its Privacy Policy.
Cookies & Tracking Technologies
The Platform may use cookies or similar technologies to improve your user experience and analyse usage. Where required by law, we will seek your consent before placing non-essential cookies.
Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately for removal.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the Platform. Continued use of the App after changes signifies acceptance of the updated policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy, you may contact: