Connect App - Privacy Policy

Last Update: 13/08/2025

PromptTech Connect (“PromptTech,” “we,” “our,” or “us”) respects and protects the privacy of all users worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use the PromptTech Connect app (the “App”) and related services.

By using our App, you agree to the terms of this Privacy Policy and consent to our collection, processing, and sharing of your information as described herein.

1. Scope of Policy

This Privacy Policy applies to all users globally, regardless of location. We comply with applicable privacy laws, including but not limited to the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and other jurisdiction-specific requirements where applicable.

2. Information We Collect

2.1 Information You Provide Directly

• Name, business name, and contact details (email address, phone number, address).
• Any additional business or operational details you share with us for service configuration.
• Billing and payment details for paid services.
• Any communications or support requests submitted via the App.

2.2 Information Collected Automatically

• Device information (model, operating system, app version).
• Log data (IP address, time of access, session duration).
• Usage patterns and interactions within the App.

2.3 Business & Transactional Data

• Business profile details you provide.
• Data related to orders, service usage, and transactions.

2.4 Account Creation Information

• When you become a PromptTech Connect user, PromptTech will create an account on your behalf and share secure login credentials with you.
• We collect and store these credentials in an encrypted format for account management, security monitoring, and recovery purposes.

3. How We Use Your Information

• Create, maintain, and manage your account, including initial setup and credential delivery.
• Provide, maintain, and improve our services.
• Process transactions and manage your account.
• Offer customer support and respond to inquiries.
• Personalize the user experience and deliver relevant content.
• Ensure security, prevent fraud, and detect unauthorized access.
• Comply with legal obligations and enforce our Terms of Use.

4. Legal Basis for Processing

• Performance of a contract.
• Consent where required.
• Legal obligation.
• Legitimate interests.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share your information only in the following cases:

• Service Providers & Partners – Third parties that perform services on our behalf (e.g., hosting, payment processing, customer support).
• Third-Party Services You Access – If you use integrated services, their own privacy policies apply.
• Legal & Regulatory Requirements – If required by law or in response to valid legal requests.

6. International Data Transfers

As a global service provider, we may transfer and store your data in countries outside your own jurisdiction. Where required by law, we implement adequate safeguards to ensure your information remains protected.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. Upon account termination, we will securely delete or anonymize your information, subject to legal or regulatory obligations.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.

• You are responsible for maintaining backups of your own data.
• PromptTech is not liable for data loss caused by cyber-attacks, device failure, or other external factors.
• Users must change the provided credentials upon first login and keep them secure.

9. Your Privacy Rights

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Restrict or object to our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw your consent where applicable.

To exercise your rights, contact us at: customercare@prompttechglobal.com

10. Cookies & Tracking Technologies

The App may use cookies or similar technologies to improve your user experience and analyse usage. Where required by law, we will seek your consent before placing non-essential cookies.

11. Children’s Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately for removal.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App with the “Last Updated” date revised. Continued use of the App after changes signifies acceptance of the updated policy.

13. Contact Us

If you have questions or concerns regarding this Privacy Policy, you may contact us at: customercare@prompttechglobal.com